Direct your VoIP callers to where they need to be without having to dedicate the time to do it
At Onhold Studio™, we provide audio for businesses that require call menu option messages for their VoIP system. We can create customised call menu options for you and format so they work seemlessly on your VoIP phones.
Does my VoIP system need call menu options?
Many businesses using VoIP, can easily link multiple departments or various offices nationally or even internationally. Often a secretary or receptionist will have to manually forward or point callers in the right direction. This can not only be very time-consuming and take up a lot of valuable resources, it can also cause a lot of problems.
It’s time to deal with these kinds of issues and with VoIP call menu options implemented you quite easily can!
How do I get call menu options onto my VoIP system?
Once we create the messages, you may have full access to your system or your system provider may. Either way the files can usually be dropped into the required location and made active.
With our understanding of VoIP systems, we can set up a call menu options system for you, no matter how big or small it needs to be. Perhaps you only need a few options that all call through to separate your calls appropriately, or maybe you need a call menu option message that leads to other call menu options, which leads through to another before the caller is put through to the relevant individual who can pick up the phone to talk to them.
We can create a any required menu of connections and redirections to ensure your VoIP system and call routing, meet your exact requirements.
What are VoIP call menu options?
“Please press 1 for sales. Press 2 for support. Press 3 for accounts…”
Does this sound familiar? This is what we call menu options or an auto attendant. With a message like this, you can give your callers a list of options specifically relevant to your business and your exact needs. Many VoIP systems give you endless possibilities for controlling where your callers go and when combined with bespoke messages they can prove to be a powerfultool. You can have your callers directed through to whichever department or location they need without having to unnecessarily deal with or manage the caller previously.
We spoke to a number of companies when we originally thought of utilising the onhold facility on our phone system but Onhold Studio were the speediest and most professional. The service was really first class and we like the way you look after your clients.
Onhold are a very professional establishment, always willing to listen and adapt to our requirements. Once the script has been provided the clip is ready within days and it is possible to keep it updated so that it is an ever changing message.
The whole process was very well run, issues and queries were very quickly followed up and resolved and I am very happy with the website. A special thanks to Amelia for all the hard work and patience in getting this project completed so quickly.
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below!