Don’t leave your callers wondering why you didn’t answer
A potential new customer gives your business a call. Nobody picks up the phone and the line just rings out. The customer doesn’t know why nobody answered and they don’t even know if they’ve called the right place. Perhaps they decide not to call back at all.
Do I need an out of hours message?
This is how easy it is to lose a potential new customer when they’re deprived of basic information. This is a problem that all businesses have to deal with as everybody has to close. A professionally recorded Out of Hours telephone message can change all of this for you.
Firstly your callers can be introduced to your business. This instantly lets them know they’ve called the right place. You can then follow this up by letting them know your opening hours. Ensuring the caller knows exactly when you’re next open for a return call. Finish your message by suggesting they leave you a voicemail, letting you know exactly what they need and that they’ll need a call back soon.
Give callers more information
Why not also direct the caller towards your website for the time being? This enables them to find out more about your business, products and services while they wait until they can call you back.
Additionally, for specific businesses the opportunity is there to give the caller an emergency phone number or other contact details.
Really happy with the service we have received - I'm the office manager at an Architecture Practice and we came to the conclusion that we needed new music for when we place people on hold. Tim Roberts was extremely helpful and the whole process literally took minutes. In addition to this the cost was reasonable in comparison to other quotes we had received.
From my initial enquiry right through to completion, your company kept me up to date with every aspect of my requirements, from the script writing to ensuring my customer calls were handled professionally, giving a positive perspective of my company to every caller.
John W Croasdale
I have been using Onhold's services for a few months now and I cannot recommend them enough. Their proactive and friendly attitude means that my clients are always in good hands if I am unavailable to take calls, and it's such a relief to know that I have back up! As a small business, the day to day running of the business falls to me alone, but with Onhold, it's like having a full-time assistant.
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below!