Customer Support Centre

Support Centre

Reduce costs and gain time and flexibility with our Support Centre.
Local and dependable.

As part of our ongoing commitment to deliver exceptional customer service solutions to our customers, Onhold Studio is now proud to deliver a wide range of customer service outsourcing solutions. Scalable, flexible, and low-cost, we handle multiple channels for global clients including call, email, SMS and Social Media Services.

Utilising the OHS Support Centre saves companies the burden of hiring staff members saving additional costs such as salaries, pension contributions, and associated costs. Avoid the stress of dealing with staff shortages.

You’ll be able to reduce costs and gain time and flexibility with our phone answering service

Answering Service

Ensuring personal attention is given to your callers, enabling consistent high customer service.

Call Handling Service

There will always be someone available to answer your calls, no matter what time of the day.

Virtual Receptionist

Important messages are forwarded to you via phone call, email, social media or SMS.

Appointment Scheduling

Take bookings for your services. Callers can book with us, saving your team time and effort.

Lead Capture

Never miss a valuable lead again! There will always be someone available to take enquiries.

Custom Applications

From taking E-Commerce to Customer Service. We can offer a complete bespoke solution.

Frequent traveller or work remotely?

Our Mobile Connect Platform is the solution for you!

We have a fantastic mobile phone solution for your business. You can now link your business phone number to your mobile device through the OHS Connect Platform. Using the mobile app, you and your employees can make and receive business calls while you remain integrated with a full business phone system.

The Mobile Connect Platform is a business phone app you can use on your smartphone. When you call or message via the Mobile Connect Platform, your caller ID reflects that you're calling from your business, so you project a professional business presence even when you're not in the office.

Works with Android™ phones and iOS devices. It's so easy to use, you'll instantly see why this is a go-to app for thousands of businesses.

Keep personal and business phone use separate. Integrates mobile employees with the robust calling features they enjoy in the office.

Maintain a professional business presence from wherever you're working where mobile data (4G, 5G) or WiFi connectivity is available.

With flexible call packages to suit any size or type of business.

Plays professionally recorded messages, including a welcome greeting or menu options, on hold music or messages and a night message.

Put callers on hold and they can listen to professional on hold messages, telling them all about your products and services.

Transfer calls to other colleagues or departments seamlessly whether you're in the office, hot desking, working remotely or travelling.

Answers every call professionally, never gives out a busy tone!

Tell us about your project

Whatever your requirements we've got a solution for you

If you have a question or want to know more information about our services please contact our team using the form.


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