On Hold Messages

On Hold Audio Messages

Audio that makes your callers hang on for the sound, not just the conversation.

Complimentary scriptwriting included!

Putting callers on hold with messages can increase requests for products and services mentioned by 12%, increase inquiries by 15% and increase retention by 40%. We provide bespoke on-hold messages, that help you convert. Our on-hold messages present your brand in the most professional and courteous manner possible.  

94% of marketing budgets are spent on attaining calls

88% of callers prefer on hold messages to any other option

70% of callers hang up after 30 seconds of silence

34% of callers who hang up due to silence will not call back

25% of callers stay longer due to on hold messaging

20% of businesses sales increased with on hold messages

Why should you consider on-hold messages?

Roughly 61% of customers say they would switch to a new brand after one bad experience.

So, imagine you are considering putting a property on the market and you give an estate agent a call.

Your call is answered and while being transferred to the relevant department you hear on-hold messages. Whilst waiting their on-hold message is informing you about the options available to you, from how your property will be advertised through to information about a free market appraisal on your property, followed by a great mortgage deal that is currently available.

Aren’t these telephone on-hold messages a lot better than being left in silence or just listening to the radio? Rather than being frustrated about waiting you’re being told exactly what you need to know. This saves both the caller and the business time all while increasing the likelihood of a successful deal.

About our on hold messages

We can create tailored on hold messages for you. Using the information you want to convey, the products and services you want to showcase, and the deals and offers you want to promote. We offer a totally customisable and collaborative service, which combines the knowledge you have of your business and industry and our specialist expertise.

To get a better idea of what we’re about you can listen to some examples of on hold messages we’ve produced below.

Example Prompt #1

"We provide the ideal setting for both business or leisure stays. With 15 contemporary suites and 200 beautifully furnished guest rooms, we're the ideal setting for next family staycation or business event. For more information about us, please visit our website at onholdstudio.co.uk. One of our representatives will be with you in just a few moments."

Example Prompt #2

"Onhold Studio is your one-stop shop for high-quality electrical components. We have over 20,000 products in our catalogue and have established our reputation on offering exceptional customer service. We are conveniently located at 56-60 Woodside Business Park, Birkenhead, CH41 1EL and are open from 9 a.m. to 5 p.m. Monday to Friday. You may also order online at any time by visiting onholdstudio.co.uk."

Example Prompt #3

"At Onhold Sutudio Law, we take pride in both our comprehensive understanding of tax law and our commitment to providing excellent customer service. We recognise that tax issues can be intimidating, therefore we offer an open door policy for our customers to meet with their lawyer in our office or contact them by phone or email at any time. On our website, onholdstudio.co.uk, you can find up-to-date contact information. Thank you for your patience."

Industry Specific Examples

Manufacturing Industry

Service Industry

Haulage & Logistics Industry

Do you need an audio project voiced in a specific accent, style, or language?

We have recorded audio productions in various languages such as French, German, Italian, Spanish, Swedish, Russian, Chinese, Polish and many more!

We can record your audio production in a number of different styles from funny characters
(Santa is popular at Christmas), to conversational, corporate, high energy, emotional or casual.

Please feel free to discuss your language requirements with our team.

Trusted by 5,000 companies

FedEx Express
Ted Baker
Noahs Ark Zoo Farm
Replacing our outdated on hold music and voice was a fantastic experience with Onhold Studio. Very professional voice over artists, great background music. its been a real pleasure to work with Onhold Studio. We would recommend them to anyone who wants to really enhance their company presence.
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Chris C

Our case studies

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We'll help you get started

Browse our range of audio services, our music library and our fantastic range of call solutions — all of which are designed to enhance your caller experience.

Audio Services

We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more.

Call Solutions

Our partners provide a range of cloud-based telephony solutions to suit every budget and requirement. Our specialist team can work with you to choose the very best solution for your business.

New to On Hold Messaging? Let us help

We have prepared some useful guides to help answer any questions you may have.
Still got questions?
See our FAQ page or Contact us

Call us: 0333 990 0009

Make an Enquiry

Got questions about our services or simply need prices? Get in touch and we'll be happy to help!

If you have a question or want to know more information about our services please contact our team using the form.


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