We have worked closely with a national cleaning franchise to provide a bespoke back up service for franchisees who are looking to spend more time developing new business, but still wish to offer their clients first class support. Many franchisees start off as sole proprietors and taking on staff can be a huge step. We spent time with the main franchisor and numerous franchisees to get a real understanding of where the pains were occurring and developed a set-up process and pricing package to cover all of their requirements. As part of this solution we have full access to the back end systems used by the franchisees to run their business, which allows our professional team to interact with callers as though we work for the company. We do as much or as little as each owner needs, from taking bookings, chasing payments through to support with individual cleaners. The franchisor is now offering our support as part of their franchise package, as they and current franchisees have seen the real value of having a service such as ours to support the growth of their business.
This type of set-up is only possible because we recruit and train our staff to be able to go beyond just working to a call script. Each member of our team is experienced in the use of many different systems and are quick to learn new processes and skills in an effort to provide the highest levels of support to our clients and their customers.
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below!
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.
Never use for website design - update appalling 7 months still not live
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Great and efficient service from Onhold, highly recommend for their excellent voice call services.
great people to work with, friendly ,professional ,and a great price as well
Our experiences over the years with OnHold Studio and in particular with Tom Harrison have been exceptional. Tom has provided timely communication and assisted us as a business in finding the right set up to meet our growing needs.
In addition, Alexia has been fantastic, I can highly recommend their services for those that require it for their business. I really cannot recommend Onhold Studio enough. Brilliant service over the years and better still, very consistent.
With best wishes, Glenn.
OAKMOUNT AND PARTNERS LTD. EST 2009.
Google rating score: 4.9 of 5, based on 76 reviews.