You should never consider putting a caller on hold as a bad move. When you're a company like Sentrex, who offer a wide assortment of related services, sometimes it's difficult to get the message across to your callers. In this case, we recommend giving your callers a brief overview of the services you provide and directing the callers to your company website or brochure.
Out of Hours, giving callers options to leave a voicemail message or contact an out of hours representative.
On Hold Production, informing callers of the benefits of working with Sentrex and their associated services.
The project started by exploring the current call flow plan and investigating where callers needed to go. It was decided the best call plan for Sentrex was to set up a simple welcome message that connects the caller to an available member of their team. We prepared a diagram for their maintainer to work off, giving details on what message should be played at each stage.
We added a few additional messages in case none of their staff members were able to get to the phone for whatever reason.
After establishing what happens out of hours, the caller is given three options, the first option is to leave a voicemail message, followed by the option to call an on-duty manager, followed by a dedicated menu option for recruitment. The audio messages covered sub-menu recordings, such as "you may now leave your message after the tone", or "We're now connecting you to the on-duty manager".
Finally, we provided a comprehensive on hold production with an approximate runtime of five minutes. It covers everything from the services they provide, community activities and fundraising, accreditations and information on how their staff are fully qualifies and routinely kept up to date with any changing regulatory legislation.
Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.