OHS is looking for Inbound Support Centre Operatives to join a growing team based in Birkenhead. The Directors of OHS invite applications for the Support Centre Operative post to support OHS’s Customers and partners. This busy role will be the first point of contact for our partners and customers...

With the Christmas season looming, things can start to get a little hectic for your business. If your staff are working reduced hours over the festive period then don’t forget you may need to make changes to your telephone welcome message or to how calls...

On Friday 29th September from 10:30am Onhold Studio are hosting a coffee morning at Commerce House, Campbeltown Road, Birkenhead, as part of Macmillan’s World’s Biggest Coffee Morning.

Is there be anything more irritating than being left waiting on hold when calling a customer service line, being told that your call is important to you?...

We got our employees to wear something green for St. Patrick's Day, the prize for the best dressed was a sumptuous bottle of Baileys which Andy (bottom left) won. Poor apprentice Dan (pictured top left) was awarded the booby prize of a tin of Irish Stew...

We get asked that a fair bit here at Onhold Studio. So what are the telltale signs that you need to update your current on hold message? Firstly, think about what type of business you run and how often or regularly your customers or clients call...

OHS welcomes another new client onboard, a specialist international piping materials company. Their valued customers can now listen to professionally produced on hold messages and music which is now being piped through their phone system. Their customers are now informed about their excellent product range. OK, OK, I’ll...

The beginning of November is a fantastic time to prepare for the festive season and update your on hold messages for your callers. Keeping your on hold messages relevant with the changing seasons shows your business takes timely action. It also gives a more human-like touch...

We've all called customer services at some point in our lives and spent what seemed like a lifetime listening to awful sounding music. Okay, the music choice may not necessarily be the main problem here. In fact, we’re talking about the on hold music that often...