Is there be anything more irritating than being left waiting on hold when calling a customer service line, being told that your call is important to you?...
What are some of the ways businesses can use on hold messages to improve their customer service?...
We got our employees to wear something green for St. Patrick's Day, the prize for the best dressed was a sumptuous bottle of Baileys which Andy (bottom left) won. Poor apprentice Dan (pictured top left) was awarded the booby prize of a tin of Irish Stew...
We get asked that a fair bit here at Onhold Studio. So what are the telltale signs that you need to update your current on hold message? Firstly, think about what type of business you run and how often or regularly your customers or clients call...
With the Christmas season looming, things can start to get a little hectic for your business. If your staff are working reduced hours over the festive period then don’t forget you may need to make changes to your telephone welcome message or to how calls...
OHS welcomes another new client onboard, a specialist international piping materials company. Their valued customers can now listen to professionally produced on hold messages and music which is now being piped through their phone system. Their customers are now informed about their excellent product range. OK, OK, I’ll...
The beginning of November is a fantastic time to prepare for the festive season and update your on hold messages for your callers. Keeping your on hold messages relevant with the changing seasons shows your business takes timely action. It also gives a more human-like touch...
We've all called customer services at some point in our lives and spent what seemed like a lifetime listening to awful sounding music. Okay, the music choice may not necessarily be the main problem here. In fact, we’re talking about the on hold music that often...
Facebook has apologised to advertisers after disclosing that they have been overestimating the amount of time people spend watching video ads for two years. Facebook had to correct how it reports on the performance of videos because it discovered an error in the way it had been calculating...