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On Hold
To celebrate the Queen’s Platinum Jubilee, we have a few Bank Holidays looming and we wanted to remind you to double-check your phone system settings to ensure they accurately represent your business hours.
You may have a solid SEO strategy, and you could be blowing your competitors out of the water with your content marketing, but what about your on hold marketing strategy?
Workplace training has always played an important role in a company’s success. However a new study has revealed that it’s about to take a leading role. Enter the rise of L&D. As the Covid-19 pandemic continues, the impact on business continues to be shaped, and the skills gap continues to widen. McKinsey reports nearly nine in ten executives and managers…
With the rise of social and email communication and you could be forgiven for thinking a missed call isn’t that big of a deal, but you would be wrong. The actual impact of a missed call on your business is a missed opportunity. Research shows up to 80% of business communication still takes place over the phone and billions of…
Any active business can benefit from Auto Attendant. It always responds, whether it's raining or shining, day or night. However, it's also critical to "design" an Auto Attendant correctly. This article looks at the advantages of implementing such voice menu systems.
On-hold messages are a great way to convey important company news and updates to your callers. Statistics show that people don’t want to listen to silence or a generic message saying, “Your call is important to us”. So why not fill this dead airtime with messages that provide helpful information. Here are a few tips we’ve learned along the way:…
On Hold Messaging is an essential marketing communication strategy for your business, so, if you don’t have an on hold messaging strategy, but are considering implementing one, read our blog post on how to get started.
even while others return to the office. However, there is one huge drawback with this arrangement: how employees would receive calls from clients, suppliers, and colleagues.
