At your business, you always strive to provide the best customer experience possible. From prompt customer service, to top-notch products and services, customer satisfaction is paramount.
But one factor often overlooked when trying to create an optimal customer experience is the dreaded “on hold” message. This message is played to customers when they call in and must wait to speak with an employee. While many customers dread the sound of an automated message, they are actually an important part of the customer service experience.
First of all, on hold messages are helpful because they keep customers informed. When a customer calls in, they can hear that their call is important and that they have not been forgotten. Hearing this automated message lets customers know they are being taken care of rather than being put on the back burner.
In addition, on hold messages are helpful because they provide useful information to the customer. The message may offer important contact information, website links, product information, and much more. Having these bits of helpful information ensures that customers don’t miss out on important pieces of your business’s offerings just because they are waiting.
All in all, on hold messages may not be a popular part of the customer experience, but they can certainly help. In fact, these automated messages may just be the key to helping customers feel supported, even if they have to wait to speak with an employee.
About us and this blog
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.