Category Archives: On Hold

Most businesses have no idea how many calls they miss, or what those calls were worth. Here is a straightforward way to put…

Learn what businesses can learn from 999 Day about clear communication, and how professional phone messages can improve the customer experience.

When a customer calls your business and is placedon hold, what do they hear? For many businesses, the answer is either silence, a…

Your out of hours message is working while you are not. Learn how to write one that captures leads, sets expectations and protects…

Do you need a licence to play music on hold? A clear UK guide to PPL PRS, royalty free alternatives and staying legal…

Silence makes callers wonder if they've been cut off, and generic radio does nothing for your brand. Discover how a well-produced on hold…

Discover how to keep your on-hold music fresh and engaging with the latest UK music trends. From chart-toppers to underground sounds, learn why…

When deciding what phone messages you require for your phone there isn’t a one size fits all approach. There are many variables including…

If you have an outdated business phone message, you should consider updating your messaging to ensure it's relevant. By keeping your messages fresh…

The right voice can create a lasting emotional connection between your brand and your customer. The wrong voice could alienate your customers, fostering…