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Most businesses have no idea how many calls they miss, or what those calls were worth. Here is a straightforward way to put a number on it, and what you can do about it.
If your support team answers the same question every week, that question belongs in a video. Here is how Excel Healthcare used instructional content and a tighter phone menu to free up their team.
Learn what businesses can learn from 999 Day about clear communication, and how professional phone messages can improve the customer experience.
Holidays, trade shows and overseas meetings all create the same problem: nobody is available to answer the phone. Short-term call handling cover keeps orders moving and enquiries captured while your team is away.
When a customer calls your business and is placedon hold, what do they hear? For many businesses, the answer is either silence, a generic piece of music or whatever track happened to be selected when the telephone system was first installed. It might seem like a small detail, but on hold music is an important part of the customer experience.…
Growing from 45 branches to 124 creates a quiet problem: how do you keep every phone line sounding like the same company? Here is how Hobbycraft solved it, and how any multi-site business can do the same.
Your out of hours message is working while you are not. Learn how to write one that captures leads, sets expectations and protects your reputation.
Do you need a licence to play music on hold? A clear UK guide to PPL PRS, royalty free alternatives and staying legal without the guesswork.
