Category Archives: Customer Service

Customer Service: Benefits of Putting Your Callers On Hold

One of the best ways to give your customers the best possible customer experience is by putting your callers on hold. When you…
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on-hold

5 Ways to Increase Revenue with On-Hold Marketing

We all want to increase our revenue, but have you ever thought that your on-hold messages could be the perfect place for your…
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People thinking

IVR Script and Sample On-Hold Messages

Love them or hate them, IVR’s are a necessity in many industries, so if you need one, you should have the best IVR…
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5 Star Rating

4 Great Tips on How to Get Customer Feedback Results

Customer feedback is critical to a company’s success, it helps you identify areas of the business that need improvement which in turn can…
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Recording Studio

5 On-Hold Message Script Tips

An On-hold message are a great way to convey important company news and updates to your callers. Statistics show that people don’t want…
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Customer Retention

10 Reasons Why Your Customers May Not Be Coming Back

One of the many reasons could be that you took your loyal customers for granted or haven’t offered them what they want. There's…
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Three Ways to Improve Customer Experience

In the eyes of the client, your workers are the embodiment of your company. They put a face to the name and represent…
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COVID-19 Call Answering: Onhold Studio Customer Support Centre

Businesses are finding it increasingly harder to ensure there's always someone available to answer the phones. We've put together a short-term call answering…
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