We all want to increase our revenue, but have you ever thought that your on-hold messages could be the perfect place for your marketing? here are 5 tips on how to maximise the messages:
1. Messages with meaning
Good messaging is key when it comes to on-hold messages, always include the basics, in case somebody calls out of hours, and talks about the different products or services.
Think of it as a mini advert, how much would you pay to have this undivided attention of your customer?
2. Don’t repeat, repeat, repeat.
If you have long wait times, don’t continuously repeat messages, this can be quite infuriating if an hour later you are listening to the same apology or corny music. And don’t apologise too many times for being on hold. This can be counterproductive and may come across as disingenuous.
3. Mention special offers
Mentioning things like seasonal special offers keep your content fresh, this is important if you have customers regularly calling you. It also gives you the opportunity to increase your sales. This leads me to the then next point.
4. Drive Traffic to Your Website and Social Media
Driving your callers to your website or social pages, wherever you want the most engagement will help increase online orders, app downloads, blog views or followers.
5. Keep it professional
If you are setting up your on-hold in-house, consider looking at outsourcing the copy if you don’t have a marketing team. A good script will convert callers and keep them on-hold. Alternatively, you could outsource the whole production and service to a company like Onhold studio, we have a wide variety of voiceovers covering many accents and languages. If you have any questions, the team is always happy to help. You can call the team on 0333 990 0009 or email us at email@example.com
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.