1. Attracting a new customer costs on average 6 to 7x more than it does to keep an existing one. (White House Office of Consumer Affairs)
2. Loyal customers are worth up to 10x as much as their first purchase. (White House Office of Consumer Affairs)
3. 48% of customers who had a negative experience shared their experience with 10 other people. (Harvard Business Review)
4. Over 80% of customer service-related tweets are complaints, most customers expect a reply in less than an hour. (Touch)
5. 78% of customers have abandoned an intended purchase due to a poor experience. (American Express)
6. After experiencing one unresolved negative experience It can take 12 positive experiences to make up for it. (Ruby Newell-Legner)
7. 70% of buying experiences are based on how the customer feels they are being treated by the brand. (McKinsey)
8. Customers who engage with companies over social media are more likely to spend between 20 to 40% more money than other customers. (Bain & Company)
9. A whopping 89% of consumers will move to a competitor following a poor customer experience. (RightNow)
10. Consumers are twice as likely to share a bad customer service experience than they are a positive one. (American Express)
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About us and this blog
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make you sound amazing.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Great and efficient service from Onhold, highly recommend for their excellent voice call services.
great people to work with, friendly ,professional ,and a great price as well