One of the most often asked questions at Onhold Studio is, “How can we make our On Hold Music sound better?” To begin, we must learn some fundamental criteria in order to comprehend why music frequently sounds so horrible when played down the phone line.
While there are several reasons why music doesn’t sound well on phones, the most important being that phone audio is intended to handle speech rather than music. Using industry-standard compression and EQ, along with lossy codecs to minimise file size, reduces audio quality even more, and when poor song selection is added to the mix, the result is poor sounding music.
When phones initially came out, the speakers just had to cover the range of sound that humans could hear. Generally 125Hz to 8kHz. As a result, the great majority of on-hold music or messages that current phone systems can accommodate are generally at 8kHz, which is the highest limit of what most PSTN phone lines can handle.
Despite the fact that current smartphones can manage a broader range than older phones, it is all about compromise. Even now, different handsets respond differently to different frequencies, each with their own unique set of characteristics.
Most phone calls allow you to hear voice clearly and crisply, therefore, as much as technological advancements have come along, keeping older equipment operational at this time is as crucial.
The Change is coming
This is expected to change when the PSTN (public switched telephone network) undergoes changes. Phone companies such as BT will transition to a digital-only solution beginning in 2025.
Now that we’ve established the fundamentals, we can go about creating optimal music for On Hold Music that won’t cause your callers to hang up.
Music royalties are another big cause of bad-sounding On Hold Music. You’ve probably heard of Royalty Free Music. This is music created and distributed with the understanding that the copyright will not be registered. You may put it on your phone system without having to pay per usage. The only charge you’ll have to pay is the original purchase price for the Royalty Free track. You’ll only have to pay once.
Because on-hold music is intended to fill the silence, it frequently veers toward bossa nova or elevator-style music, which is intended to be reassuring. However, because of the severe overuse of this style of music for on hold music, many consumers find it rather unpleasant. Many businesses are now exploring new possibilities to incorporate various genres such as folk.
To summarise, practically all on-hold music does not sound particularly well. This is due to the fact that the entire phone system was designed for convenience and usefulness. Rather than favouring your favourite riffs, bass-heavy, and hi-hat music. It’s possible that the music is horrible in itself. Perhaps the phone doesn’t sound too good. It’s most likely a mix of all of these elements, which makes it sound dreadful! Our final words though are that we hope you don’t spend too much time on the phone.
Need some inspiration?
We hope this has given you some inspiration. But if you need more, fill in our Free Demo form and we’ll send over audio examples from your industry and a bespoke audio sample to share with your team.
You rarely get a second chance to make a first impression, we can help you make that first impression count.
About us and this blog
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.