Companies are preparing to re-open their businesses, after these unprecedented times, have to ensure everything is ship-shape and Covid compliant.
This also means ensuring their phone systems are giving out the right messages. From the initial greeting to changes in opening hours, Covid safety measures and relevant information. At OnHold Studio we have 15 years of experience in creating professional phone messages. We ensure callers are kept interested and focused whilst they are waiting to be connected.
Updating your messages
On hold messages prepare callers and let them know you are open for business. Messages tell customers you have relevant safety measures in place for their protection! Updating your phone system with information about your opening hours, remote working etc. reduces uncertainty in these difficult times and improves customers’ confidence.
The first thing your callers will hear is your greeting (Auto Attendant). An updated greeting puts your callers at ease and builds confidence in your company.
Keeping your valued customers informed of any changes you may make in these difficult times, rather than the old standard messages, puts you ahead and tells them you are ready and open for business.
Out of hours message
Rather than just saying we are closed! You could be giving options such as directing them to your website for more information. Alternative options to speak to someone, email details, or an emergency number, reducing missed opportunities.
Your customers’ experience is more important now than ever! First impressions need to be positive and confidence building.
Telephone technology is changing and moving Into the cloud
More and more companies are adopting cloud-based telephone systems. These offer additional benefits over traditional systems, such as:
Ease of use
Remote home working features
Numerous possibilities for enhancing the caller experience.
These include welcome messages, on hold, out of hours messages, menu options, call diversion, call recording and remote maintenance and management. These are all standard features designed to reduce missed calls and enhance caller experience. At Onhold we offer the complete service.
Need some inspiration?
We hope this has given you some inspiration. But if you need more, fill in our Free Demo form and we’ll send over audio examples from your industry and a bespoke audio sample to share with your team.
You rarely get a second chance to make a first impression, we can help you make that first impression count.
About us and this blog
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.