It’s no secret that remote working has prospered. Many individuals are continuing to work from home even while others return to the office. However, there is one huge drawback with this arrangement: how employees would receive calls from clients, suppliers, and colleagues.
I can safely say the idea of having a dedicated landline isn’t too appealing. Being tethered to one room, you can only turn it off by disconnecting it at the plug, and there’s no option to forward or decline the call. You might as well be back in the office.
However, with emerging problems, comes emerging solutions. Mobile devices as well as softphones have become more widely used amongst businesses. Workers are able to manage their calls as if they were in the office. As long as your Wi-Fi holds up for the softphones.
Now, having your phone working is great but to this day things still aren’t perfect. The business isn’t as tightly-knit as it was so getting through to a specific department or colleague, which can be time-consuming.
This is especially true while your biggest client is on hold listening to last years’ Christmas Hold Music, or worse, nothing at all. They may begin to think, has the line dropped? They’re too busy, I’ll call back later, or if it is the Christmas message, they lose faith in your ability to keep on top of things.
All of these factors, as well as others, contribute to the continuous need for audio branding services. Onhold studio offers fully customised scripts by skilled copywriters. We have a huge selection of voice over artists and music tracks, one-time fees or contracts. And one of the industry’s shortest turnaround time!
An up-to-date On Hold Message keeps your customer engaged. By giving your callers key information you want them to know, while reassuring them that they are being transferred. Rather than being kept in limbo. Alternatively, a welcome menu detailing the numerous routes customers may take, is a cost effective way to allow callers to find their own way to the correct department.
Organisation is Critical
In business, organisation is critical, reducing unnecessary back-and-forth communication boosts worker efficiency. Professional customised IVR Messages and On Hold Messages have the potential to disentangle the present labyrinth of company lines!
About us and this blog
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
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Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.