2021 is behind us and with that, the hustle and bustle of business is beginning to peak as people return from their holiday breaks back to work. And it’s no wonder businesses are so busy at the start of the year, this is the time people reinvent themselves, their new resolutions could be the first stepping stone to becoming a customer of yours. This includes your phoneline.
Year after year the telephone is still the most widely used method of communication between customers and businesses, and why not, it makes sense, have you ever been waiting for a company to get back to you via email? It can take weeks! But pick up the phone and give them a call and you’re right there with their full attention. This blog will emphasise the importance of a professional standard telecommunication setup.
Social proof carries a huge weight in business, people want to know what kind of experience a company is consistently providing, a customer calling a company that they are uncertain about will mean the first impression is even more critical than usual in bridging that gap between interested and invested, one thing that’s not going to impress them is an outdated holiday jingle or dead silence when trying to connect to a team member. The time in which the caller is first connecting provides the opportunity for a welcome menu to clearly lay out what avenues are available to contact, this kind of message will imprint an orderly perception to the caller, in which you have cared enough about your customer journey to make it as straight forward as possible.
It’s common to have to pop a customer on hold sometimes if you need to try a colleague’s line or for whatever reason but remember, while you’re actively engaged in the next process they are simply waiting, why not use this as an advertising opportunity, they’re guaranteed to be there and guaranteed to be listening, with your own custom scripted on hold voice message whether it’s about accreditations, awards, services, company background or anything you want them to hear they are there and willing to receive that information.
Any Holidays coming up that will affect your business operating hours, delivery times, or capacity to take calls? Get the word out there before the troubles start rolling in, there’s nothing worse than being stuck in a call queue without knowing why.
Missed The Call But Not The Opportunity
Maybe the call queue ran a little bit long or the caller just wasn’t aware of your open hours. An out of office message can save everyone from repeated call-ups and confusion by letting them know exactly when the lines closed and when they’ll be open. For those who provide callbacks, you can request the caller to leave their details after the message concludes.
Without clear information it can be easy for someone to become annoyed at the service it can’t reach, this negative view can lead them to seek alternate services, whereas stated open hours are understandable and allow them to try again within those times.
Now You Know
Congratulations on graduating the Onhold Studio telecom boot camp, the information you have absorbed will allow you to make clear informed decisions in accommodating your audience in the best way possible.
Onhold Studio has been developing custom on hold audio messages for almost two decades! We specialise in audio marketing for both VoIP and conventional telephone systems. Our team can handle every step of the process for you, whether you need music or on hold messaging, call menu options, or out-of-hours audio messages.
Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make you sound amazing.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
Great and efficient service from Onhold, highly recommend for their excellent voice call services.
great people to work with, friendly ,professional ,and a great price as well