Harnbury Holdings, the owner of the multi-award-winning San Carlo Group came to us with the requirement of providing on hold messages and out of hours for their telephone system. The audio messages would be for their Italian restaurants, which includes San Carlo, Fumo, Cicchetti, Bottega, Fiorentina, Flying Pizza, Pizza Madre and Gran Café. Their previous messages which were provided by an alternative provider and were becoming tired. They needed a refresh with a focus on local produce, their multi-award-winning status as well as information relating to their bookings.
How did we help?
Starting from the initial brief, we worked closely with the team at Harnbury Holdings to craft a modern telephone script that encompasses the unique features of their restaurant brands. The company wanted to feature heavily on their use of local and seasonal produce, therefore it was imperative to mention this throughout their on hold script. Each of their locations received a customised script featuring the bespoke features of that particular establishment.
Take Cicchetti Manchester, for example, this unique dining experience is situated on the ground floor of House of Fraser. When callers call up outside of working hours, a bespoke message lets callers know about their online reservation facility, as well as opening times and other useful information.
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