Harnbury Holdings, the owner of the multi-award-winning San Carlo Group came to us with the requirement of providing on hold messages and out of hours for their telephone system. The audio messages would be for their Italian restaurants, which includes San Carlo, Fumo, Cicchetti, Bottega, Fiorentina, Flying Pizza, Pizza Madre and Gran Café. Their previous messages which were provided by an alternative provider and were becoming tired. They needed a refresh with a focus on local produce, their multi-award-winning status as well as information relating to their bookings.
How did we help?
Starting from the initial brief, we worked closely with the team at Harnbury Holdings to craft a modern telephone script that encompasses the unique features of their restaurant brands. The company wanted to feature heavily on their use of local and seasonal produce, therefore it was imperative to mention this throughout their on hold script. Each of their locations received a customised script featuring the bespoke features of that particular establishment.
Take Cicchetti Manchester, for example, this unique dining experience is situated on the ground floor of House of Fraser. When callers call up outside of working hours, a bespoke message lets callers know about their online reservation facility, as well as opening times and other useful information.
Onhold Studio has been developing custom audio messages for almost two decades! With simple pricing, expert scriptwriting, professional voice talent, and editing and post production, all included as standard. We can provide professional audio for telephone systems, eLearning and tutorials, tv and radio commercials, in-store announcements, videos, presentations and so much more. Get in touch today to find out how we can make your business sound amazing.
Amazing work as always. Extremely professional and excellent quality recordings.
We've used this companies services a few times now and can say they have exceeded our expectations on every occasion the attention to detail is absolutely first class.
It's been a please working with OnHold, a really top-notch service and very professional and efficient. For anyone needing similar services, they would be my first recommendation!
We've worked with Onhold Studio for 2 years, having chosen a contract to produce audio messages for 2 businesses.
Firstly, they were negotiable to adjust the plan to our needs and have been kind to give a good will gesture for something that was out of the contract.
Overall, there is a great choice of voices along with background audio and the team have always produced the on hold messages very quickly. They have been accommodating with our changes at amendment rounds and produced what we were expecting.
Excellent from start to finish.
Brilliant service, very happy with the customer service. They really understand your requirements and try their best to help you as much as possible! Special thanks to Alex for all your help.
Halli at One Dental
first class service from start to finish.
Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.