Harnbury Holdings, the owner of the multi-award-winning San Carlo Group came to us with the requirement of providing on hold messages and out of hours for their telephone system. The audio messages would be for their Italian restaurants, which includes San Carlo, Fumo, Cicchetti, Bottega, Fiorentina, Flying Pizza, Pizza Madre and Gran Café. Their previous messages which were provided by an alternative provider and were becoming tired. They needed a refresh with a focus on local produce, their multi-award-winning status as well as information relating to their bookings.
How did we help?
Starting from the initial brief, we worked closely with the team at Harnbury Holdings to craft a modern telephone script that encompasses the unique features of their restaurant brands. The company wanted to feature heavily on their use of local and seasonal produce, therefore it was imperative to mention this throughout their on hold script. Each of their locations received a customised script featuring the bespoke features of that particular establishment.
Take Cicchetti Manchester, for example, this unique dining experience is situated on the ground floor of House of Fraser. When callers call up outside of working hours, a bespoke message lets callers know about their online reservation facility, as well as opening times and other useful information.
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below!
Our experiences over the years with OnHold Studio and in particular with Tom Harrison have been exceptional. Tom has provided timely communication and assisted us as a business in finding the right set up to meet our growing needs.
In addition, Alexia has been fantastic, I can highly recommend their services for those that require it for their business. I really cannot recommend Onhold Studio enough. Brilliant service over the years and better still, very consistent.
With best wishes, Glenn.
OAKMOUNT AND PARTNERS LTD. EST 2009.
Onhold Studio were brilliant with our requirements. They were really quick and efficient—quotation was done in less than one hour while the media files were sent to us in less than 48 hours! The end product was absolutely great, very impressed. We will use them again. They were a pleasure to do business with.
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Very easy and professional to work with, extremely responsive. Fabulous service from start to finish. Would highly recommend.
Have used OnHold Studio now a few times with excellent service.
Great competitive pricing, fast and helpful response from start to finish, and a fantastic end product that all our customers comment on when calling us. Highly Recommend.
Highly recommend, very happy with the recordings, quick and professional service
Fantastic service, great audio's and quick turn around. Would use again and again
Excellent Service and great company.
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Very happy with my new voice mail recording exactly what I was after. Thanks Steve
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