Case Study

Greenhous

About Greenhous

Greenhous Group is a trusted vehicle provider offering a wide selection of new and used cars, vans and trucks across Shropshire and the West Midlands. Known for their integrity, transparency and reliable customer service, Greenhous supports motorists and businesses with flexible finance plans and a customer-first approach.

Key Objectives

In 2020, Greenhous approached us looking to refresh their phone messaging across multiple departments. With several branches under their belt, they soon returned to refresh the messages for their other branches. They required consistent, high-quality messages that matched their professional brand image. Soon after, the urgency to deliver timely Covid-related messages became critical, as guidance evolved rapidly and customer expectations shifted.

Our Solution

We developed a tailored Audio Branding Script detailing messaging each Greenhous branch, ensuring messages felt unified while allowing for bespoke content across departments. Our streamlined production process and fast turnaround meant urgent Covid updates were delivered promptly, keeping customers informed in line with changing regulations.

Results

What began as a single-location project quickly evolved into a long-term partnership. Over the years, the client has returned to us time and again, commissioning multiple projects and expanding our collaboration across several departments and sites. We’re now proud to play an ongoing role in supporting their customer communication strategy.