What do our clients say about us?

Onhold Studio has a long history of serving our worldwide base for more than 15 years. During that time, we have developed relationships with companies and organisations in virtually every industry. Onhold Studio recognises that organisations have unique and diverse needs and requirements.

It’s a great feeling when our customers tell us we’re doing a good job. At Onhold Studio, we pride ourselves on our ability to provide outstanding customer service and support, along with expert advice on how to best meet the requirements of any audio or marketing application. So it means a lot when we receive positive feedback from those who put their faith in the solutions we provide.

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Just a quick note to thank you for the brilliant service you have provided in developing the new website. Without exception everyone I’ve dealt with has been helpful, efficient and a pleasure to deal with.

Right from the moment I asked for a proposal the response has been amazing, and has helped with a smooth transition from a very difficult situation caused by a rogue website controller.

The whole process was very well run, issues and queries were very quickly followed up and resolved and I am very happy with the website. A special thanks to Amelia for all the hard work and patience in getting this project completed so quickly.

I would have no hesitation in recommending your services to anyone else so please feel free to use this endorsement in any of your marketing.

David Thomas, Puddleplants

Stonelake of Halifax

10/10 could not ask for more. Easy to work with extremely fast and the end product is better than I could imagine.

Ben Oughton, Stonelake Halifax

Parkview Solicitors

Fantastic Service from Start to finish. Amy was extremely helpful in advising on exactly what we needed and came up with a very reasonably priced package compared to other competitors. The whole turn around time was no more than 1 day after giving our final approval resulting in very professional professional voiceovers, emailed to us in a format of our choice. Thank you to all the team at Onhold Studio.

Aslam Khan, Parkview Solicitors

Altus Group

Great communication, great product – the whole process was straightforward and the production great quality. Perfect!

Debra Heaton, Head of Marketing, CVS (Altus Group)


I have nothing but praise for Onhold Studio. From start to finish they have been professional, quick to respond to all my queries, flexible and the finished product is fantastic.  I would highly recommend them if you have any audio requirements. We will definitely be using them again.

Jane Bray, Marketing Manager, CoCredo

Kansas Overseas Careers

Associating with OnHold Studio for an on-hold message was a great experience. Besides an upright sound quality of the product, I was glad to receive a great service quality too- especially, a timely response to all requests made. The co-ordination from the Manager and the online staff was commendable. I would definitely recommend services of Onhold Studio to my other friends in business and also look forward to the same co-operation and association in services we may require in future- In a nutshell, deserve a complete five star!

Farheen Banu on behalf of Kansas Overseas Careers (India)

Midland Vehicle Components

“We have been searching to find the right partner for sometime to help us with producing an On-Hold message for our phone system and also updating our Web site which it was sad to say was very much in the past. Our On-Hold message is now in use and has made our company come across so much more professional. The service and support from the team at On-Hold has been truly an excellent example of dealing with professionals. They are already working on our web site and lets just say the early results we have seen from their work look set to continue the trend. We would not hesitate to recommend them and only wish we found them sooner.”

Paul, Branch Manager, Midland Vehicle Components

TSS Joinery

“I would just like to send a big thank you to the Onhold Team. In particular Tim Roberts, he has been nothing but helpful. Our initial enquiry was back in December at which point Chris put a demo together which we were happy with, from this time Tim did check up to see whether we were happy with the demo and also provided a quotation for what we required and provided another option to consider. What I liked, even more, is that we weren’t harassed about progressing an order. Nevertheless, when we were ready with our script Tim promptly got this produced and sent over for us to listen to and approve. We made the payment and the files in both formats were sent back in no time whatsoever and our on hold production is now in use. I wouldn’t hesitate coming back to them and may be doing so quicker than they know.”

Ricky Hales, Office Manager, Traditional Stairs and Spindles LTD

“My experience of dealing with Onhold Studio has been a very good, Vital Energi had a requirement for multiple items, at short notice. These were turned around very quickly and we were impressed by the quality and efficiency of your work.

We will certainly be using Onhold Studio again, I would highly recommend you.

Jon Woan, IT Operations Manager, Vital Energi

After a quick search on Google I found ‘Onhold Studio’ and they seemed like exactly what we were looking for to update the hold music on our phone system. After exchanging a few pleasant emails, I sent the information over to Onhold that we wanted recording for our new on hold music.

Within a couple of days we received a sample of the recording and it was perfect. An affordable, efficient and useful service that I would recommend to any business looking to increase their professionalism.

Leon Millard, Director & CEO, WebCreationUK

“The Onhold service immediately created a professional impression for the business as well as acting as another marketing resource providing additional information about the products and services Smart Storage provides.

It is refreshing to deal with a company that takes keen interest in how our business works.

No doubt Smart Storage and Onhold will have a long and mutually beneficial relationship.”

John Wyles, Former Managing Director, Smart Storage

“In a world where people are quick to scold and slow to praise I want to let you know of the excellent service received from two of your staff. My experience of dealing with your company over the past 3 years has been very good, whether that has been with the staff via phone, or your engineers.

We often require changes at short notice, or ideas from yourselves to keep our on hold message up to date.

I felt it imperative that I tell you of the exceptional service we receive from Steve and Rob. They are always so friendly, cheerful and efficient; a rare combination.

I did not want to let this opportunity pass in these uncertain times to let you know how impressed I am with their enthusiasm, and your services.”

Tim Clixby, ICT Manager, Heatons Office Solutions

“It took some time for Onhold to convince us that the On Hold message was not only right for our company image but that the cost was justified. We are delighted that they persisted.

The On Hold message is liked by our customers who prefer to utilize the moments they are on hold to listen to useful facts rather than some pop or classical music they detest.

In this period of recession it is more important than ever to get across to the public what we are about as a company and this is such an easy way to do it, the customer cannot help but listen to the latest special offer or event and as they would have been waiting in any case are very receptive to the information. The ‘On Hold’ message is now an important part of our marketing strategy and is almost like having our own personal radio station.

Onhold are a very professional establishment, always willing to listen and adapt to our requirements. Once the script has been provided the chip is ready within days and it is possible to keep it updated so that it is an ever changing message.”

Jill Nicholson, Owner, Gordale

“I just wanted to thank you and your team for your efficient and reliable service whilst setting up our telephone system.

The message sounds fantastic and really gives us that professional, classy edge that we’ve always been looking for and the value for money was astounding.

I look forward to working with you in the future as and when our company expands.”

Stephanie A. Boyd, Head of Franchising, Lawn Hopper

“I just wanted to thank you for the recent on hold service you provided.

Everything from your help with the script to advising the right background music and how quickly you turned it around just blew me away and re-affirms the quality of service you provide.

As soon as the recordings were uploaded to our system is instantly improved the perception potential customers get when calling Enhanced it for the very first time. It has also made an impact on existing customers.

I have no hesitation in recommending Onhold Studio to all of my customers old and new.”

Nick Clarke, Managing Director, Enhanced IT Solutions

“After searching the internet for onhold services, we finally found the really friendly and professional team at Onhold Studio who were very quick to respond to my enquiry.

They have been very helpful and prompt with resolving any questions and issues.

As a result of the on hold installation they also identified some issues with our phone system and these were also dealt with quickly and professionally.

Sara Holmes, PR & Marketing, Stuart Holmes Salon

“Our experience in working with Onhold Studio has been nothing but pleasurable. They have been extremely professional and completely efficient from start to finish.

Onhold Studio have gone the extra mile to ensure our on hold marketing marries with our brand. With little instruction, they have been able to suggest and craft the best way to market our brand.

As a result, they have produced a product that we are proud of and our customers are enchanted by. For this reason, we would always recommend Onhold Studio.

Wesley Ephson, Managing Director, Q4 Recruitment Consultancy


“I’ve been asked by the directors to send a quick thank you from all of us at Openhouse.

You’ve really gone above and beyond in helping us to get this started; providing us temporary recordings while the voiceover was away and coming to change the on hold music for us within half an hour of us phoning you.

We are really impressed with the service we’ve received, thank you!

Aaron, Sales/Marketing & IT, Openhouse

“I will be very happy to recommend you to any potential customers you have.

We were given an interactive demo at the very beginning so we knew how it would work.

When planning our text you gave us guidance which has transpired to be accurate, and pricing was competitive.

We are very happy with the system and will be happy to speak to any of your potential customers who are thinking of going ahead with a similar system.”

Chris Booker, Director, Booker Timber

“We spoke to a number of companies when we originally thought of utilising the onhold facility on our phone system but Onhold Studio were the speediest and most professional.

The service was really first class and we like the way you look after your clients.

Mary Hendry, Managing Director, Key Personnel

“When we first spoke to the team at Onhold Studio they were extremely helpful and answered all of our questions clearly.

We are very pleased with the final result and with the service we experienced in obtaining our on hold messages.

Lynsey Macintyre, Customer Services Manager, The Homework Diary

“We use on hold messages to inform our clients of our range of services and areas of expertise. We use it to keep our clients ‘There Today focused’, and reinforce our presence.

Onhold Studio is a partner in enhancing our profile, and I would enthusiastically recommend you to any business that values the power of their phone.”

Richard Spencer, Proprietor, There Today Couriers

“Our initial on hold music enquiry was handled professionally, the script writers really understood our business and we’d be happy to recommend Onhold Studio, in particular Mr Steve Mason.

Sunita Parmar, Administrator, Acton Coachworks

“I would just like to thank you for providing my company with such excellent service.

From my initial enquiry right through to completion, your company kept me up to date with every aspect of my requirements, from the script writing to ensuring my customer calls were handled professionally, giving a positive perspective of my company to every caller.

John W Croasdale, Director, Pension Information Centre

“Just a quick note to say thank you for the most excellent video that you have produced for our company. It is professional and has boosted our image with our wide range of clients.

They have all commented on how well it works and portrays an excellent image of our company. We have increased the amount of new customers who have seen the video on the web and customers we have contact directly.

Great Job. Well done!!”

Alex Flynn, Managing Director, Flynn Refrigeration

“I would like to thank you for an excellent service, the Video production your team produced for my company has certainly helped my business to generate more enquiries and really lifts our website and the image of my company.

I look forward to working again with Onhold for future updates to the videos and our website.

Dermot Ferguson, Director, Imperial Communications

“I have commissioned Onhold Studio to make a second video for our website.

Once again the process has been quick, easy and very professional and I am delighted with the end result.

Jane Gordon, Managing Director, Life Choice

“I just wanted to let you know how pleased Lyjon are with the Video production you have created for us the results have been excellent and we have seen a good return on our investment and lots of positive comments from our clients.”

Bob Evans, CEO Adviser & CMO, Lyjon Group

“The team at Onhold Studio assisted us in formulating a new marketing tool namely the electronic video business card. Their service was exceptionally efficient from beginning to end.

At the start we had no idea how long or involved the process would be – it transpired that the process was remarkably quick and as such it did not have any major impact upon my time.

In short, the team provided us with a 1st class service and a marketing product with an indefinite lifespan. Great work.”

Guy M Platt-Higgins, Managing Director, Law Costing

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