Need to change your messages throughout the year? Emergency staff training day and you need a new message to let your customers know? New opening hours and need to change all of your phone messages? If any of the above apply, you might just be interested in our Managed Service.
For a competitive monthly fee, we can provide a number of script updates throughout the year, whenever you need them. You will also get complimentary scriptwriting, proofreading and an account manager who will look after your every need.
Close over the festive period? Annual staff training? This package is ideal!
We can usually turn message around in 48-72 hours from script approval and VO choice, but it does depend on voiceover availability. Some are busier than others!
Do you use computer generated voices?
Never! All of our voiceovers are real people - We don't think computer-generated voices are at a quality yet to replace human voiceovers, not even Alexa!
Can I write my own script?
Certainly! But we do have an in-house scriptwriting team that can help in whatever capacity you need. Whether that is proofing and tweaking a provided script, or helping you start from scratch.
Do you offer a free demo?
We do, we offer bespoke customised demos from our real voiceovers with some music from our massive library. We don't cut quality for the demos, some of our customers even buy the demo outright!
I may need my message in a different language?
We can source speciality voiceovers if you require message in a different language or accent. We can even do novelty voices, like Santa or 'the movie preview guy'!
Can I have sound effects in my message?
Yes! We are happy to mix message with sound effects - If you include details of the effects needed in your script our audio team can source and add those onto the track.
Which bit of the messages do customers hear?
For welcome and voicemail messages the customer will usually hear it all, from the beginning, every time. For on hold messages this is entirely determined by your phone system. Some start at the beginning every time (ours does!) but some start at a random place because the message is constantly playing. This could be important for the format of your script. Ask your maintainer if you aren't sure! Or talk to us about our state of the art VoIP solutions.
What sort of equipment do I need?
Most modern phone systems support on hold messages, either internally or via an external media player. Internal messages are usually loaded onto the system by your maintainer or IT department. External media players usually require an SD card or USB stick. If you aren't sure we have a telecoms team that can try and help, or if you're looking for an upgrade we can help provide modern VoIP telephone solutions.
Which file formats can you provide?
We haven't yet been asked for a format we can't provide. We can produce files in all the major formats, mp3, .wav and all the codecs you might need, including ALAW, ULAW, and IMA ADPCM. We can also produce files in specific bit rates, such as 8bit 8khz, mono usually!
Do I need a PPL/PRS licence?
You only need a PPL/PRS licence if you're using music that is still collecting royalties. Our massive music library contains royalty free music, which means you NEVER need a PPL/PRS licence.
Head of Retail Marketing & Communications
The team at Onhold is very responsive and helpful and the quality of their recordings is really good. I think they offer a great value service.
Fantastic Service from Start to finish. Amy was extremely helpful in advising on exactly what we needed and came up with a very reasonably priced package compared to other competitors. The whole turn around time was no more than 1 day after giving our final approval resulting in very professional voiceovers, emailed to us in a format of our choice.
We have recently worked with On hold studio to create on hold music for our company. We received fast and excellent service from their team. We would definitely recommend them!
Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below!
Our experiences over the years with OnHold Studio and in particular with Tom Harrison have been exceptional. Tom has provided timely communication and assisted us as a business in finding the right set up to meet our growing needs.
In addition, Alexia has been fantastic, I can highly recommend their services for those that require it for their business. I really cannot recommend Onhold Studio enough. Brilliant service over the years and better still, very consistent.
With best wishes, Glenn.
OAKMOUNT AND PARTNERS LTD. EST 2009.
Onhold Studio were brilliant with our requirements. They were really quick and efficient—quotation was done in less than one hour while the media files were sent to us in less than 48 hours! The end product was absolutely great, very impressed. We will use them again. They were a pleasure to do business with.
GREAT SERVICE!!!! really pleased with these guys - will definitely use again.
Very easy and professional to work with, extremely responsive. Fabulous service from start to finish. Would highly recommend.
Have used OnHold Studio now a few times with excellent service.
Great competitive pricing, fast and helpful response from start to finish, and a fantastic end product that all our customers comment on when calling us. Highly Recommend.
Highly recommend, very happy with the recordings, quick and professional service
Fantastic service, great audio's and quick turn around. Would use again and again
Excellent Service and great company.
These guys are amazing! I don't leave a lot of reviews, but I just had to as the quality of service delivered from OnHold Studios goes beyond expectation. Great value and amazing service. Thanks again.
Very happy with my new voice mail recording exactly what I was after. Thanks Steve
Google rating score: 4.9 of 5, based on 68 reviews.