Speed of Service
When it comes to serving customers, we know that every aspect of their experience counts. Having a welcome message imediatley informs callers they've called the right business or organisation.
Straight to the Point
One thing that is guaranteed to drive your callers nuts is a long-winded welcome greeting that plays for a full minute before it even starts to ring. Get straight to the point and get them connected.
Keep Callers Informed
If you know your employees take a little while to answer calls due to call volume, it is a good idea to tell your callers that they're going to be added to a queue or there may be a short wait.