Onhold Sudio transports Courier Company into the 21st Century with a state of the art Corporate Video for their website. Northwest Courier Company wanted to improve their telephone image to callers whilst on hold and attract larger businesses to their company. Onhold Studio was able to turn their telephone into a effective sales and marketing tool and create a powerful impactful video for their website. Sales are already improving through this effective marketing initiative from On hold Studio.

Onhold Studio Enhances Timber Company’s Image With Professional Marketing Messages.

Timber Company wins new prestigious contracts and wants a more professional image portrayed to every caller. Onhold Studio was able to provide professionally scripted voice messages using our Connect Platform and our on hold system. Now every caller gets a professional welcome; will never hear the engaged tone and should they have to wait to be connected they are able to listen to professional voiced messages educating them about their products and services, which can be updated remotely. Another great cost effective solution from Onhold Studio.

On hold messages are a great way of reinforcing your marketing message whilst cross marketing your services. Don’t leave your customers on hold to silence or beeps, they won’t be there when you return to their call.

Onhold Studio puts new spin on Washing Machine Company, making them not only sound good to their customers with a professional on hold service, but also look good with our corporate video production. Many companies rely heavily on their telephone system to communicate with their customers and only get one chance to make a positive impression. Onhold Studio created a professionally scripted on hold production which means every caller learns far more about their business, leading to positive feedback regarding their products.

Most people would rather watch something than read something these days. Onhold Studio’s creative video team were able to film a professional corporate video which gave a perfect presentation of their products and services which they can send out to prospective customers; in other words they can now take their products to potential customers anywhere in the world and it won’t cost a penny or harm the environment.

Would you buy from your Company

Forward thinking companies realise the importance of good communications with their valued customers. A Customers first impression of your company normally starts with a phone call, how their call is handled can mean the difference between them doing business with you or not.

How can you make sure your Communications are as good as they should be!

1, Ask some of your customers if they are happy with their telephone experience when they call your company.

2, Ring your company as a prospective new client, or get a colleague to do it, remember this is extremely valuable feedback and can help greatly with staff training.

3, Call recording is an excellent tool for training purposes and for replaying an important call. (And is much cheaper than you think)

4, Ask a specialist call Management Company to review your telephone system and lines

5. Make sure if a client has to wait to be connected they are kept occupied with a professional on hold message giving information about your company, keeping them focused on what you do best.

6, Don’t ever let any caller hear the engaged tone (this is easily prevented even if you only have one line)

7, Make sure your staff are trained in professional call handling techniques and are always pleasant and helpful to every caller.

Please call Onhold Studio for more information on how we can improve your call handling and on hold service

On  0845 1214479

Making Every Call Count

Posted by Steve Mason Onhold Studio

Imagine trying to run your business without a telephone

Sounds crazy! Doesn’t it, yet many businesses spend their entire budget on encouraging customers to ring their business. What happens next?
The caller is subjected to no answer, engaged tone, answer-phone, or the phone being answered in an unprofessional manner. The perception of your company is instantly damaged and you have just lost a potential customer.

Managing your calls in a professional manner is critical to the success and future growth of your business. Many companies have insufficient lines, have been ill advised or just haven’t realised the damage not having the right call management solution can have on their business.

With the technology available today, companies have so many low cost options available to them which will transform their call management over night.

This does not have to include taking on lots of staff, small businesses can invest in Web-desk software technology which allows them to move their number to any location at the press of a button, or if they are not available to take calls for a while, their web-desk can take voice mail messages or direct calls straight to a call management centre were real people will take their calls and ensure valuable business is not lost.

IVR technology is also available (Inter active voice response.) This technology allows calls to be directed to a number of locations using only one number. Professional messages can be recorded to direct callers to the right department or location. This technology also ensures no caller will hear the engaged tone and all calls will be answered.

Voip (Voice over internet protocol) is also a viable option for some businesses allowing branch to branch calls to be made over the internet without incurring call charges.

Whether you are a new or established business it pays to have a Call Management Solution specialist advise you on the most cost effective and correct solution for your business. (The advice is normally free)

Don’t lose valuable enquiries, due to poor call management
If your line is engaged constantly customers will go to your competitor
If your customers can’t speak to someone you are wasting you advertising budget
Are customers telling you they can never contact you?
Don’t under estimate the power of your telephone