Increase the chances of callers being answered by someone who is able to help them.

What It Is

The intelligent Assistant service builds upon the intelligent Number service feature set to improve how teams or individuals access calls. Incoming telephone calls are seamlessly re-routed to nominated individuals or team members when a specific staff member is unavailable. With intelligent Assistant, voicemail becomes the very last option rather than the default.

Benefits

Creates a professional and personal approach even if a staff member is unavailable
‘Whisper transfer’ provides key information for call handler
Increases secretary efficiency
Cuts time spent on call backs and collecting messages
Improved team productivity
Allows call delegation to increase first time call answering
Increases customer satisfaction by avoiding transferring them to voicemail unless absolutely necessary.

If an intelligent Assistant user is already in a call or otherwise unavailable, an incoming call can be automatically transferred to a designated individual or team. A ‘whisper transfer’ service informs the call handler who the call is for and why they are not answering in the seconds before the call is taken.

In manager/secretary mode, a secretary can handle calls on behalf of one or more managers, helping the company to maintain a professional communications image.