Time of Day Routing
Time of Day routing allows the Service to follow pre-defined call flows according to the current date and time, this may be simple 9:00am to 5:00pm Monday to Friday to specific times during any given days. Overrides are available to allow specific action during designated times such as public holidays etc. Time of Day routing information is stored in profiles which allow for up to 1000 different date/time settings which may be used in any application.

CLI Based Routing
CLI Routing Service allows for specific actions to be taken according to the callers CLI (Calling Line Information). This may be as simple as routing specific incoming calls to a central number to relevant geographic locations.

Team Distribution
The Call Team Service allows remote users to be members of a team or multiple teams. The users may log In / Out of any team as and when required. Where a user is a member of multiple teams, they may be automatically logged in to any / a selection of / all teams as required during the registration process.

Emergency Messages
Provides for specific action script to be created and is typically used when a building has to be evacuated. This block is activated and de-activated by the system supervisor dialling in to the system and setting the emergency status.

Call Recording
Calls can be recorded and stored in an electronic format that is made available to the customer.